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FAQ – English
What are the shipping times for your products?
We take 2 to 5 days to ship your coffee order to you. (excluding weekends and public holidays)
For some accessories, a few days may be added.
Do you ship all over Europe?
No. We deliver to Switzerland only.
Do you provide product tracking/tracking information?
Yes, wait 24/48h after your order and you will receive it by e-mail.
Some items are missing from my order, what's going on?
We package your orders by hand and even if it is very rare, it can happen so do not hesitate to contact us by e-mail on hello@kynacoffee.com
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to email: hello@kynacoffee.com and we’ll send you a similar replacement item as soon as possible.
I still have not received my order. What's taking so long?
We apologize for the delay. However, you can track your order and see where it is at any time. If you still feel that you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: hello@kynacoffee.com
Do you
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 7 days of the date of receipt of your order. For more information, please read more about the Terms of Sales.